Here’s An Opinion On:
Submitted by: Live Chat Agent
You must have witnessed the little chat box at the websites frequently. Live chat has a real lot potential for B2B and B2C companies that are marketing their products and services on the web. In todays competitive scenario being able to answer your customer questions and answers in real time is the best thing a business can offer. It shows that your company not only cares about your customers but also helps to increase sales and profit too.
Live chat (LiveChatAgent.Com) is simply a web service that allows your customers to communicate, interact or chat in real time with the companys representatives of whom website they are visiting.
Live chat (liveChatAgent.Com) provides immediate customer support answer customer questions and also guide the customers through the sale process.
Live chat has not only become the leading method for providing the best online customer support but also it yields the highest satisfaction rates among the customers.
Within the online channel, the chat feature has become the leading contact source, as 42% of full service customers indicate using a live online chat feature vs. Email (23%) or other social media forum (16%). Additionally, online satisfaction is highest among customers who use the chat feature
(from 2013 U.S. Wireless Customer Care Full-Service Performance Study)
When the customers get in touch with live chat agents, the entire experience is quick and simple. The customers find it very comfortable to enter the order numbers and the confirmation codes into the chat box for faster services.
The customers have the liberty to continue browsing and also view online content while chatting at the same time. The customers can also carry that support all the way through out their shopping expedition. Live chat gives the online customers, an awesome experience as it brings very few interruptions.
Live chat also makes the agent access to each customers browsing history, shortcuts/macros, co-browsing features and other helpful tools.
Incorporating live chat at your website increases your sales and conversions. With live chat you are able to answer the queries and the concerns of your customer right at the moment, and this helps in increasing conversions and sales. With a recent study it was seen that the chat increases conversions round about to 20 percent.
It was also revealed in the same study that the customers who use a websites live chat function are thrice more likely to make purchase the products and the services that the site has to offer than those who dont use this chat function.
The satisfaction levels of the customers are boosted as according to the ATG Global Consumer Trend study more than 90% of the customers find live chat useful. With live chat you provide your customers with a option of two way conversation. The visitor who may turn out to be your potential customer also, feels comfortable at your site as he knows that there is someone to contact at the website incase he encounters any problem.
There are times when the customer is at the point to check out and he faces some issues with the payment mode and business hours are running out. But now there is really no need to panic as there is a real live person at the website and that also 24*7 to help you with your online shopping.
Hence the customers love to shop at sites which employ the powerful gadget live chat at their site!
As compared to the experience with the phone and email support, the client are simply frustrated through phone prompts of, For support, press one, for sales, press twoplease say your account number and a representative will be right with you,followed by a hold music and long queue.
But with live chat, your clients are getting instant responses to all their queries and concerns, thus delighting your customers.
Live chat (LiveChatAgent.Com) also provides important customer feedback i a very simple and yet very effective way.
And believe me, you dont have to pay a single penny for it!
So what are you waiting for? Go for live chat !
For live chat contact us:http://www.livechatagent.com/get-a-custom-quote/
About the Author: Live Chat Agent (
LiveChatAgent.Com
)Contact us link:
livechatagent.com/get-a-custom-quote/
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livechatagent.com/
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